We are fully experiences on the LC, GC, LCMS and GCMS. We will always stand on your side to provide the instrument maintain suggestions.
We will do our best to maintain your instrument and make sure that you results are reliable.
Your satisfaction is our motivation!
The following are the services we provide:
- Calibration Services
- Validation Services
- Information & Communication
- Analytical instrument spare parts sales
- Repair request service
- Schedule maintenance
- Instrument service contract
- Training Course (instruments and applications)
When you have trouble with the instrument, please feel free to contact our engineers for help at any time. And we will make sure that the problem has been solved efficiently. We also provide other technical supports which will have additional charge, if you are interested please contact us for further information.
The maintenance contract is just like buying insurance. We will provide the suitable solutions for the instrument when it has problems. We also provide preventive maintenance service according to the time we have agreed in the contract.
Meanwhile, we offer a variety of contract contents based on the customer’s needs. We will customize contents by discussing with you and understand your requirements.
We also provide the “Installation Qualification (IQ)”,” Operational Qualification (OQ)” and “Performance Qualification(PQ)” validation service. Beside the routine check, we also provide the complete validation reports, which make sure your instrument is working properly. If there have any errors on the instrument, the engineer will make sure to adjust them back to their normal condition.
We have provided the training course to train the user how to operate and maintain the instruments that we provide. It helps the user to be more familiar with the instrument with the basic trouble shooting ability.
Our instructors are trained and certificated by the original manufacture, which allows up to provide the proper training course, and well improve the operators ability in order to increase the working efficiency.
If you have any requires on training program, please contact our custom service for further information.